Sentra Core Health
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Privacy Policy

Last Updated: July 1, 2026

Sentra Core Health (“Sentra Core Health,” “Sentra Core,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit our website, communicate with us, request information, use certain Sentra Core Health services, or otherwise interact with us.

Our healthcare-access ecosystem may include the Sentra Core Health website, MIRA Link™ mobile technology, MIRA Health Stations™, healthcare access services, connected software, provider-network resources, and other programs or services that we may make available from time to time.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with Sentra Core Health, we may collect the following categories of information.

Information You Provide Directly

You may provide information such as:

  • Name
  • Email address
  • Telephone number
  • Company or organization name
  • Job title
  • Mailing address
  • Information submitted through website forms
  • Information provided when requesting a demonstration, consultation, pilot, partnership, or additional information
  • Account or enrollment information
  • Communications you send to us
  • Other information you voluntarily choose to provide

Information Related to Healthcare Services

When you access healthcare services through the Sentra Core Health ecosystem, additional information may be collected or processed in connection with providing those services.

Depending on the service and the organizations involved, this information may include:

  • Contact information
  • Demographic information
  • Healthcare-related information
  • Symptoms or health concerns you choose to provide
  • Appointment or consultation information
  • Care-navigation information
  • Information generated through connected healthcare technologies
  • Information exchanged with healthcare professionals
  • Other information necessary to facilitate healthcare access or related services

Certain healthcare information may be subject to additional federal or state privacy protections, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

Where a separate Notice of Privacy Practices, patient consent, provider privacy notice, or other healthcare-specific privacy document applies, that document may govern the collection, use, and disclosure of protected health information in addition to this Privacy Policy.

2. Information Collected Automatically

When you visit our website or use certain digital services, we may automatically collect information such as:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of access
  • Approximate geographic location derived from an IP address
  • Website interactions
  • Cookie and similar technology identifiers

We may use cookies, pixels, analytics services, and similar technologies to understand website usage, improve functionality, evaluate marketing performance, and enhance the user experience.

3. How We May Use Information

We may use personal information to:

  • Provide and support our website, products, programs, and services
  • Respond to questions and information requests
  • Communicate with prospective clients, employers, healthcare organizations, partners, and users
  • Facilitate access to healthcare resources and healthcare professionals
  • Support MIRA Link™ and MIRA Health Station™ functionality
  • Create and administer user accounts where applicable
  • Manage eligibility, enrollment, implementation, and program activation
  • Provide customer and technical support
  • Improve our technology, services, and user experience
  • Analyze website and service utilization
  • Communicate information about Sentra Core Health programs and services
  • Protect users, systems, facilities, and information
  • Detect or prevent fraud, misuse, security threats, or illegal activity
  • Comply with applicable laws, regulations, court orders, and legal processes
  • Enforce agreements and protect our legal rights
  • Carry out other purposes disclosed at the time information is collected

We seek to collect and use information in a manner appropriate to the purpose for which it was obtained.

4. Healthcare Information and HIPAA

Sentra Core Health operates within a healthcare ecosystem that may involve independent healthcare providers, provider networks, technology vendors, employers, senior-care organizations, and other participating organizations.

HIPAA does not apply to every type of health-related information or every organization that handles such information.

Where Sentra Core Health acts as a HIPAA-regulated covered entity or business associate, we will handle protected health information in accordance with applicable HIPAA requirements and relevant contractual obligations.

Where healthcare services are provided by an independent healthcare professional or healthcare organization, that provider or organization may maintain its own privacy policies and Notice of Privacy Practices.

Users should review applicable provider privacy notices and healthcare-specific documentation when receiving clinical services.

5. How We May Share Information

We may disclose information to third parties as reasonably necessary to operate our business and provide our services.

These parties may include:

Healthcare Providers and Provider Networks

Information may be shared with healthcare professionals, provider organizations, or healthcare networks when necessary to facilitate healthcare access, consultations, care coordination, or related services.

Service Providers and Technology Partners

We may work with vendors that provide services such as:

  • Website hosting
  • Cloud infrastructure
  • Software services
  • Electronic health record technology
  • Communications
  • Customer support
  • Data analytics
  • Cybersecurity
  • Payment processing
  • Eligibility and enrollment administration
  • Device support
  • Technical infrastructure

These providers may access information only as appropriate to perform services for or on behalf of Sentra Core Health and subject to applicable contractual and legal requirements.

Employers and Sponsoring Organizations

When healthcare-access programs are sponsored by an employer, senior-care organization, association, or other organization, we may provide appropriate administrative or program-level information to that organization.

We do not intend to provide employers with an individual's confidential medical information except as permitted or required by applicable law and appropriate authorization.

Where reporting is provided, Sentra Core Health may use aggregated, de-identified, or other appropriately limited information when appropriate.

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, investment, or similar corporate transaction, subject to applicable legal requirements.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Comply with subpoenas, court orders, or other legal processes
  • Protect the rights or property of Sentra Core Health
  • Investigate fraud or security threats
  • Protect the safety of users or others
  • Address emergencies or other circumstances where disclosure is legally permitted

6. We Do Not Sell Medical Information

Sentra Core Health does not sell personally identifiable medical information to third parties for their independent marketing purposes.

If our practices regarding personal information change in a manner that requires additional notice, consent, or consumer rights under applicable law, we will take appropriate steps to comply with those requirements.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Enable website functionality
  • Remember preferences
  • Understand website traffic
  • Analyze visitor behavior
  • Measure marketing effectiveness
  • Improve website performance

Some third-party analytics or marketing providers may place their own cookies or similar technologies on your device.

Where required by law, we will provide mechanisms for users to manage applicable cookie or privacy preferences.

You may also be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

8. Data Security

Sentra Core Health takes reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Security measures may include, as appropriate:

  • Access controls
  • Authentication procedures
  • Encryption
  • Secure technology infrastructure
  • Employee and contractor access limitations
  • Security monitoring
  • Vendor safeguards
  • Incident-response procedures

No website, application, device, database, or electronic transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide services
  • Maintain business and healthcare records
  • Meet contractual obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain security
  • Satisfy applicable legal, regulatory, tax, accounting, or healthcare-record-retention requirements

Retention periods may vary depending on the type of information and the context in which it was collected.

10. Your Privacy Rights

Depending on where you live and the laws that apply to Sentra Core Health, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain information about categories of information collected or disclosed
  • Request a copy of certain information
  • Opt out of certain types of processing where required by law
  • Withdraw consent where processing is based on consent
  • Appeal certain privacy decisions where applicable

These rights are subject to legal limitations and exceptions.

To submit a privacy request, please contact us using the information provided below.

We may need to verify your identity before fulfilling a request.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), where that law applies to Sentra Core Health.

Such rights may include rights to know, access, correct, or delete certain personal information and rights relating to certain uses or disclosures of personal information.

Sentra Core Health will provide any additional California-specific disclosures, request mechanisms, or opt-out options required based on the nature and scope of its applicable data-processing activities.

Certain information governed by healthcare privacy laws may be exempt from some CCPA requirements.

12. Children's Privacy

Sentra Core Health services are not generally directed toward children for independent use without involvement of a parent, legal guardian, sponsoring organization, or healthcare professional, as appropriate.

We do not knowingly collect personal information from children in violation of applicable law.

When services are provided to minors, additional consent, authorization, healthcare, and privacy requirements may apply.

Parents or guardians who believe a child has submitted information improperly should contact us.

13. Third-Party Websites and Services

Our website or services may contain links to websites, applications, healthcare providers, partner organizations, or other third-party services.

Sentra Core Health is not responsible for the privacy practices of independent third parties.

We encourage users to review the privacy policies and notices of any third-party services they use.

14. Communications and Marketing

If you request information or provide contact information, we may communicate with you about Sentra Core Health services, programs, partnerships, events, or other relevant information.

You may unsubscribe from promotional email communications by following the unsubscribe instructions contained in those communications.

Transactional, administrative, healthcare-related, security, or service communications may still be sent when appropriate.

15. Do Not Submit Emergency Medical Information Through the Website

The Sentra Core Health website and general contact forms are not intended for emergency medical communications.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.

Do not use a general website contact form to communicate urgent or emergency healthcare information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services
  • Technology
  • Business practices
  • Legal requirements
  • Privacy regulations

When we make material changes, we may update the “Last Updated” date and provide additional notice where required.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or Sentra Core Health privacy practices may be directed to:

Sentra Core Health

Privacy Contact:
[Insert Privacy Officer or Privacy Contact]

Email:
[Insert Privacy Email Address]

Telephone:
[Insert Telephone Number]

Mailing Address:
[Insert Business Mailing Address]

Website:
sentracorehealth.com

Please include sufficient information for us to understand and respond to your request.

Important Healthcare Privacy Notice

This Privacy Policy describes general privacy practices related to Sentra Core Health websites, technologies, communications, and services.

It is not intended to replace a Notice of Privacy Practices required by HIPAA or any privacy notice provided by a healthcare professional, health plan, healthcare organization, or other regulated entity.

Where a separate healthcare privacy notice applies, please refer to that notice for information regarding the use and disclosure of protected health information and your healthcare privacy rights.

© 2026 Sentra Core Health. All Rights Reserved. | MIRA®, MIRA Link™ and related marks are trademarks of their respective owners.


Sentra Core Health does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately. Healthcare services may be provided by independent licensed healthcare professionals. Availability and services may vary by location and program.

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